The case for end user analytics – Why End User Experience is the most important KPI for IT

Companies most valuable and at the same time most expensive resource is people. They make the wheel turn, they generate the cash flow and the opportunities. They are the most important asset we have. Over the years End Users are much better equipped. Powerful computers are now very cheap and it is rare to find a job where you don’t interact with one. To keep up with an environment where demands and workloads change constantly, we need a proactive way to make the interaction between our people and our machines flawless. Waiting for users to report issues is not an effective way to do it, and we know users only report issues when the impact on them is very significant. End User Analytics is the way forward. There is no doubt End User analytics is here to stay. It is everywhere. You wear it in your wrist to track you…